Quality management

ISO 9001:2015 Quality Management Certification

ISO 9001 is the standard that is used by organisations to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements and to demonstrate continuous improvement. This standard is acceptable across all sectors and provides a framework for quality requirements in line with changing demands across the market which can be affected by society, economics and environment. Having procedures in place can assist an organisation to improve operational efficiency and improve relationships with customers and employees.

At CDL, we are able to provide these manuals for businesses who do not have the correct documentation to pass an audit. This standard can provide documentation that can ensure your products and/or services effectively meet customer demands. quality management is easily integrated with other international standards, environmental management and occupational health and safety being the most popular integrated manuals.


Over the years we have had micro size businesses want to implement ISO 9001:2015 to their businesses for a tender. There is one question they always ask, “How can I have a managers meetings on my own?” Reviewing the system would look at the corrective & preventive actions, customer and employee surveys, supplier quality, and staff training records. If you are a sole trader or the CEO of a business with 1000 staff, it’s imperative that you review the management system and gather data to ensure that the system in place is conforming to the standard.

Straightforward Certification

At CDL we have tried to make the process as straightforward as possible, so we created the 5 step process of becoming a ISO certified.

  • Enquire and apply for ISO certification – purchase of manuals
  • CDL provide the manuals
  • Your organisation acknowledges the responsibilities of the manuals
  • The Certification can be issued (12 months expiry)
  • Over 12 months you collate evidence that the system is in place for the surveillance audit (conducted prior to expiry)

Once the audit is complete and successful, then the organisation can be provided with re-certification for a further 12 months.