Privacy & Cookies

1. Who We Are

CDL Group Ltd is a company registered in England and Wales.

Registered Office:
21a Mochdre Industrial Estate
Newtown
Powys
Wales
SY16 4LE

For the purposes of UK data protection law, CDL Group Ltd is the data controller.

2. The Information We Collect

• Website Data IP address, browser type, pages visited, time and date of visit, referring website, interaction data (via Google Analytics and similar tools).
• Customer & Enquiry Data: Name, business name, job title, business email address, business telephone number, billing information, certification and audit records.
• Marketing Data: Email address, marketing preferences, engagement data (email opens and clicks where applicable).
• Supplier / Contractor Data: Contact details, professional qualifications, payment details (where applicable).

3. How We Use Your Information

We use personal data to provide certification, testing, audit and training services; respond to enquiries; manage contracts and billing; maintain certification records; send service updates; send marketing communications relating to similar services; improve our website and advertising performance; and comply with legal and regulatory obligations.

4. Lawful Basis for Processing

• We rely on the following lawful bases under UK GDPR:
Contract – where processing is necessary to provide services requested.
Legal Obligation – where required for regulatory, financial or compliance purposes.
Legitimate Interests – for marketing related services to existing business customers, business development, and improving services.
Consent – where required for certain marketing cookies.

5. Marketing Communications

We may send marketing emails to existing business customers regarding related services. You may opt out at any time by clicking the unsubscribe link in any marketing email or by contacting info@cdl-group.co.uk. We do not sell or rent personal data.

We may share data with trusted third parties including email marketing providers (such as Mailchimp or similar platforms), CRM providers, IT and hosting providers, accountants and professional advisers, and certification or accreditation bodies where required. Where data is transferred outside the UK, appropriate safeguards are implemented.

7. Data Retention

We retain personal data only as long as necessary for contractual relationships, regulatory and accreditation requirements, financial record-keeping obligations, and legitimate business purposes. Marketing data is retained until you unsubscribe or request removal.

8. Your Rights

Under UK GDPR, you have the right to access your personal data, rectify inaccurate data, request erasure, restrict processing, object to processing, and request data portability where applicable. To exercise your rights, contact info@cdl-group.co.uk.

9. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, www.ico.org.uk. We would appreciate the opportunity to resolve any concerns first.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information to site owners.

Types of Cookies We Use:

• Strictly Necessary Cookies – Required for the website to function properly.
• Analytics Cookies – We use Google Analytics to understand website usage.
• Advertising Cookies – We use Google Ads to measure ad effectiveness and track conversions.